Privacy & Cookies Policy

NYBO is a neighbour-to-neighbour rental marketplace that helps people list, discover, and rent items locally. We operate this website and related services as a sole trader business based in Ireland.

For privacy questions, you can contact us at:

• Email: info@nybo.ie
• Address: www.nybo.ie

Depending on how you use the platform, we may collect:

• Identity information, such as your name, date of birth, and account details.
• Contact information, such as your email address, phone number, and address.
• Verification information, such as identity-check results, liveness/selfie verification results, and related provider reference data.
• Listing and transaction information, such as item descriptions, rental dates, booking history, delivery/collection details, and communications related to a rental.
• Payment-related information, such as billing name, payment status, payout details, and limited payment metadata. We do not store full card numbers ourselves where payments are handled by a third-party payment processor.
• Device and usage information, such as IP address, browser type, pages viewed, timestamps, and website interactions.
• Support and dispute information, such as messages, evidence uploads, photos, videos, and case notes related to damage, loss, delay, or complaints.

To improve safety and trust, we may ask users to complete identity or account verification. We try to apply a risk-based approach and avoid collecting more information than is reasonably necessary for security, fraud prevention, dispute handling, and compliance purposes.

Where possible, we may store a verification result, status, or provider reference instead of storing unnecessary copies of identity documents. Additional checks may be requested for higher-risk listings, higher-value rentals, suspicious activity, or repeated disputes.

Payments may be processed by third-party payment providers such as Stripe. Those providers may collect and process payment data directly under their own privacy terms.

We may receive limited payment and payout metadata, for example:

• transaction status,
• payment confirmation,
• partial card descriptors,
• payout account details,
• refund or chargeback status.

We use this information to operate bookings, process payouts, prevent fraud, and manage disputes.

Because this is a rental marketplace, some information may be shared between users where needed to complete a rental. For example, we may share relevant booking details, first name, item information, collection arrangements, or support-related updates so that a transaction can be completed safely and practically.

We aim to limit this sharing to what is necessary for the booking and platform safety.

We keep personal data only for as long as necessary for the purposes described in this policy. Retention periods may vary depending on the type of data, the nature of the transaction, dispute history, fraud risks, and legal or tax obligations.

For example:

• account and transaction records may be retained for operational, legal, tax, and dispute-management purposes;
• support and dispute evidence may be retained for case handling and legal defence;
• cookie preferences may be stored for a limited period to remember your consent choices.

When data is no longer needed, we will delete it or anonymise it where appropriate.

We use cookies and similar technologies to make the website work, understand how it is used, improve performance, and, where applicable, measure marketing activity. Irish cookie guidance requires clear information and valid consent for non-essential cookies; users should also be able to reject or manage them easily.

We use the following categories:

When you first visit the website, you may be asked to accept, reject, or manage non-essential cookies. Rejecting non-essential cookies should be as easy as accepting them, and consent should involve a clear affirmative action.

You can also manage cookies through:

• our cookie banner or preference tool, where available;
• your browser settings;
• third-party opt-out tools where relevant.

If you withdraw consent, this will not affect processing that took place before withdrawal.